EXPRESS SERVICE REQUESTS | Customized Solutions

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Express - Support Request (form is desktop & mobile friendly)

Is this Request is URGENT (submit this form first then contact us directly)

Yes

Name & Emp ID Requested by(Required)

Phone Requested by(Required)

User Emp# (Required)

User Phone & Extension(Required)

User Email(Required)

Select the Issue or Request that most closely Describes your issue:(Required)

New User Setup (please confirm payroll has setup first)

Existing User Unable to Log In

Additional Features or Reports Requested

Change Request to Existing Features or Processes

Dropdown Or Data Missing

Unexpected Messages or Warnings

My Screen Displays <with any message in it>

Docs or Screens Missing Information

When I click a Button it Does not Respond

When I Click A Button it Takes Me to an Unexpected Screen

Import or Export Does Not Work

Searches not Returning Expected Results

Unexpected Shut down

Other Not Listed

Select the Module or Process you are having the issue in(Required)

Sales

Mileage Tracker

Inventory Flooring

Inventory Stock

Inventory Supplies (Desktop Only Should be used)

Inventory Tile Utilities

Inventory Mobile App Physical - Tile

Inventory Tile (Dispatching/Receiving)

Inventory Mobile App Dispatching - Supplies

Inventory Mobile App Receiving - Supplies

Inventory Mobile App Physical - Supplies

Purchasing

Paint

Variance

Comet Tracker

Payroll Timecards

Payroll Employee Setup

Payroll Active

Payroll Final

Payroll Posted

Controller

Duration of the Issue or Request(Required)

Intermittent

Always

Others in same department have the same issue

N/A

Date Issue Began or New Request Made

Describe what process you were performing when this issue occurred:(Required)

Describe the specific issue/s you are having?(Required)

Upload an Image

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